This should have been explained to you when placed the downgrade request. You’ll need to return your Virgin Media Hub. Finally, they'll complete the setup to make sure it's all working. Subject to paragraph 40 (exclusions), a Communications Provider must pay automatic compensation to a customer if it does not activate a customer’s fixed line or broadband service by 11. 63/month (£43. Forum Member. As you move out of range of our 5G spectrum, your device will automatically select the most appropriate technology available instead. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. My first bill is higher than I was expecting? When your services are installed / activated you're assigned a billing cycle in our system. They'll then install a fibre socket inside. Email. How long does it take? BT recommends giving two weeks' notice , although it can support shorter notice periods in most cases. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. The new fibre phone line is designed to work with the same phones as the old copper line. The first time you visit, we’ll ask you to register your details so we can confirm you have an O2 number or a Virgin Media broadband account. 168. Satellite broadband. You will receive your voucher claim email 120 days after your activation date. Always have access to your phone when you need it. 9. WiFi hotspots. If you choose another Netflix plan, you’ll only have. 18 month contract applies. You can get in touch either by calling on 0345 454 1111 or by sending a message via the online chat service. on 26-07-2023 08:55. To find out more about what 360 has to offer you, shop Virgin TV 360. Disconnected service can take longer to restore and may require a technician fee to come re-activate your service. That contract will also be cancelled when your service is switched to Vodafone Broadband on the chosen date (except for Virgin Media contracts). Well over 1 million New Zealand homes and businesses have already ordered fibre and Local Fibre Companies are carrying out more than 10,000 new connections every month. The installation of both TV and broadband should take about two weeks from your order and could cost up to £60 depending on what the engineer needs to do – not including the cost of having a new satellite dish installed. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Generally it can take only 5 mins to refresh the box, and its just a case of sending a hit (signal) to your box to refresh. Hello DanontheCoast, thank you for reaching out and a warm welcome to the community. will typically be 12 months from when we activate your . I'm a Very Insightful Person, I'm here to share knowledge. You have 31 days from the delivery or activation of your router to cancel your contract without incurring an exit fee. Enquire. Stream 4K Video on 18 devices. Just give our team a call on 150 from your Virgin Media home phone or mobile or 0345 454 1111* from any other phone and select option 4, and within 24 hours it’s ready to use. How long have you been disconnected? As you would usually receive upto 90 days to move things over/ organise emails before it closes. But if you wish to, you can change or cancel your package at any time before 31st October 2015 without paying any cancellation fees. What the lights on the modem mean. Had a Hub 5 that was defective. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (if you don’t take or already have the fastest Virgin Media speeds. Virgin Media last month revealed its new all-in-one steaming TV box, Stream, which is available to buy now. 3. 1. Having a landline phone will likely require a connection charge of £20. Broadband. Press Home. I currently have broadband services with another provider, but I would also like to have Stream. also counts but not 20th if it was all installed and working before 11:59pm on that day. How to turn on Child Safe. £8p/m extra or included with Gig1 or Volt. Further exclusions & legal stuff apply. 0 and V6 box with Powerline. Volt, Bigger Volt and Ultimate Volt all come with exclusive Volt benefits and boosts for customers. As a Virgin Media customer, you pay for your services in advance. Subject to survey, network capacity and credit check. Student broadband (sometimes called student WiFi) is unlimited fibre broadband, just on a shorter term contract. or Hub 5 devices running on Virgin Media broadband. 33 Comments. Select Netflix Premium to access 4K Ultra HD with compatible devices. Unfortunately not. If you have a Virgin TV 360 box or Stream from Virgin Media, there are four ways to navigate to the Netflix app: 1. Select the Broadband option on the list . Cut down your bills by comparing the best broadband and phone deals from Virgin Media. Bear in mind that your unlimited calls only last 60 minutes at a time. Sometimes you may notice that the monthly price for your services has changed. Send us a message through our contact form. Completely free. Exclusive Offer: Includes £85 Bill Credit. We would like to show you a description here but the site won’t allow us. Order. Still Stuck ? Give us a call. So, that’s superfast broadband, digital TV and home phone or our Volt packages when your household is with both Virgin Media and O2. Free setup. Your billing won't change until then. Options How long does an upgrade take to activate? eden2 Joining in Options on 18-05-2023 15:49 I accepted a deal on the phone on Monday, equipment came yesterday, but the new package hasn't activated yet. Virgin Mobile add-on: Get unlimited data, calls and texts at discounted rates for 12 months and cancel anytime. Switch on Child Safe. If you decide to cancel your contract before the minimum term, you will be charged termination fees. To activate them, call us on 0800 028 0202 or request a call back . A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. Part 1 when you activate The Signal. 50. Available with M50 broadband or faster. Please call 0345 454 1111* for more information. Changing your TV box takes just over an. Try calling the equipment activation number they may be able to help. They'll then install a fibre socket inside. You can get in touch either by calling on 0345 454 1111 or by sending a message via the online chat service. After then, the account is deleted. How long should it take to - 5243138. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. How to change an existing Virgin TV box to a Virgin TV V6 box . Measurement period March 2021. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. For customers new to Virgin Media – select one of the Broadband/TV bundles currently available, then: Enter your postcode when prompted to check availability in your area. Services only available in Virgin Media network areas. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. Kindest regards, David_Bn. You don’t need to be a web wizard to know how to take care of your kids online. 75 extra a month on a rolling 30-day contract. £140 for a new line. QuickStart, set up and connections. Remember, you can follow all the live action on TNT Sports wherever you are in the UK, as long as there’s WiFi, 3G or 4G, thanks to Virgin TV Go. Broadband ISP Virgin Media and mobile operator O2 UK, which merged into VMO2, will today launch a new range of “VOLT” products that aim to replace their existing “Oomph” bundles. It was available for £12. How long does the installation take? Generally speaking, we ask you to allow around two hours, but in most cases we get it done much sooner. Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to include a Netflix Standard Plan, offering customers all of their favourite entertainment in one easy and convenient place. Use your voice. Note: The installation typically takes about two (2) hours but can sometimes take longer. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. It typically takes around 14 working days to set up a new broadband service. Make sure you have your account number and area reference. They’ll need to do some work inside and outside your home, and when it’s installed, they’ll need to test your line to make sure it’s working. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. However, in some cases, it may take longer. We would like to show you a description here but the site won’t allow us. Joining in. 50 a month (£30 to £54 a year) depending on the exact bundle they have. Online chat: You should see the option to start a chat on Virgin Media's website. Hello, No we weren't offered self install, and the technician had to install the line today as he mentioned needing to drill through the wall. Virgin Media;. You will receive your voucher claim email 120 days after your activation date. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 mins Follow these steps to install your virgin Media Broadband, TV and Phone service. 2. Back in October 2021 we announced our first joint product that gives customers the best of both Virgin Media and O2. Enter the email address or the mobile number you gave us when you joined Virgin Media. You’ll also get a broadband speed boost to the next available level ( up to a max of 1Gbps). So if you want to order an eSIM, you would to ring our mobile team on 0345 600 0789 or ring 789 from your Virgin mobile phone. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. How to set up Fibre Broadband. I have it paid up to date now though. It normally takes no longer than 7 days, however with it being a special promotion the changes will need inputting manually which may explain the delay. 57 REPLIES. Plus get help on things like wayleave & access agreements. 5% will see bills rise by no more than £4. I accepted a deal on the phone on Monday, equipment came yesterday, but the new package hasn't activated yet. How to set up Virgin broadband. css"> <iframe aria-hidden="true" title="GTM" src="height. Your sales agent will advise you of this prior to completion of the order. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. Browse Virgin Media Virgin Media Community. Step 3 Once you get your new SIM, the switch process starts as soon as you put it in your mobile. co. Options. Both your fibre cable and Wi-Fi router will be plugged into this. As I say I have been given no logical explanation as to why it was added in the first place. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an. Broadband, TV and home phone bill from Virgin Media . Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Point the 360 remote towards the box; Press and hold the TV and 0 button for 10 seconds - this should force pairing; Did that not work? Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. Plusnet will let you keep your email address and use it for free. 5% will see bills rise by no more than £4. Select Parental Controls in Virgin Media Web Safe. 99) + £50 BT Virtual Reward Card + 6 months Xbox Game Pass Ultimate (Ends 07/12/2023) Otherwise, for just the home phone service, customers will have to pay £70 to activate an existing line, or the full £140 to install a new telephone line. Apps and extras. Advanced Settings > Wireless > Wireless Signal > click on Disable Channel Optimization at the bottom then click on Apply Changes. Any ideas? If you phoned in and did the regrade it's usually immediately, unless you are also receiving new equipment. 1) The issues with pixilation on your TV service. Netflix Add-to-bill tip. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. If you see a blue screen asking for a password, ignore this page to go straight online – or if you want to manage your Back-up Hub’s settings, just pop in your. on 11-02-2023 20:31. Hi, As I’m about to sell my house, I’ll soon be submitting 30 days’ cancellation notice for my Virginmedia contract for landline, phone package, WiFi/Broadband, and TV package with 2 x TiVo boxes. In most cases, broadband installation takes between five and 14 days, although this depends on the type of connection and the provider you choose. Any other method normally takes 48 to 72 working hours, although can take a couple of days longer if they are really busy as the channels need to be added manually. Problems in the last 24 hours. area does not. Virgin Media confirmation usually comes after O2 and it can take up to 14 days for the Virgin Media speed boost to be active on your account. Provider. These exclusive Black Friday broadband deals are another great way to fill your home with Virgin Media and enjoy fully connected entertainment for less – saving up to £204! You pay £0 a month until February, so just sit back and enjoy our best-ever TV 360 box, our Intelligent WiFi Hub and crystal-clear home phone calls, all on us. Customers of EE, Vodafone, O2 and Three can also use the service at no extra charge but please check the eligibility conditions for your provider. Mr_Tart Posts: 635. £8p/m extra or included with Gig1 or Volt. Hi all, does anyone know how long Virgin will pay compensation for non installation of broadband for? Install was originally due to take place on 5/10 which was re-arranged. Log in to My Virgin Media . Order a new phone or SIM Only plan from us. This can see latency times become very slow (double or more vs the usual baseline). Ideal when you only need an internet connection for the academic year, or even for part of a semester. We're pleased to announce that we've strengthened our partnership with Netflix. ; Give us 24 hours to add Voicemail Plus to your account, then dial 1571. 63/month (£43. If you want to save on fibre broadband, Virgin Media is giving you the chance to pay absolutely nothing for the first three months of M250 Fibre broadband – that's a saving of £97. You could try rebooting the VM TV set top box. If you have any issues you could try rebooting and that usually prompts the box to reset itself allowing the new channels to be transmitted. In practice, these upgrades mean it’ll now take M125 customers around 15 minutes to download one of the best Netflix movies in 4K (compared to 19 minutes previously), while M250 users can do the. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing. Press Home. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Virgin Media Set-up Fee: There’s an activation fee of £35. This includes: The Stream box. Gaming Support. Use your voice. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Movies On Demand. If you’ve ordered one of our TV boxes, it will need to be signed for by. At the end of the contract, if I continue to take services, this payment for an invisible month hangs somewhere, and I can’t use it in any way. Here’s how much we’ll credit you for the following service issues: £9. I was struggling financially and the broadband wasn't high on my list of priorities. Never been a fan of Virgin Media. How do I move from O2 Broadband to Virgin Media Broadband? Please call O2 Business Customer Services on 0800 977 7337 who will arrange the transfer for you. How long does a Virgin Media installation take? If your home has previously been connected to Virgin Media broadband, the whole signup to up-and-running process can be done in a few days. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. How long does internet and TV installation take? As mentioned above, it can take anywhere from a few days to 30 days to get your new internet deal up and running. At most it should take 24 hours (that's. What does Virgin Media HomeWorks include? Your own IT team – on call 24/7 . This Black Friday, you can enjoy three free months of superfast broadband with EE. It was available for £12. But - don't worry. For Virgin Media TV, Broadband or Home Phone queries, dial 150 from your Virgin Landline or call 0345 454 1111 from your mobile. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Satellite broadband. Speed upgrade on virgin. <link rel="stylesheet" href="styles. Simply press. So, a 50 minute broadband, TV and phone. 99. This promotion means you won’t pay the usual setup fee of £35. How long does it take to switch internet providers? Although there’s no official length of time, the general rule of thumb to connect a new service is two weeks. Discover how Virgin Media services are installed. How long does Virgin Media take to activate? If the property previously had Virgin Media before, it will take between 1-7 days. When it comes to set-up costs for Sky, these usually start around the £20 mark and can reach as high as £50, plus an. Plug into the Virgin Media wall socket. We're pleased to announce that we've strengthened our partnership with Netflix. You can get free and impartial advice and help with switching over the phone from our Ofcom accredited phone service by calling 0800 093 0405 (or we can call you ), or you can contact our Broadband Expert to ask questions by email. This hole will typically be up to 1cm in diameter and often positioned near your front door. 0 Kudos Reply. It should take no longer than two weeks since you purchase a Virgin Media broadband plan to get set up, while the installation itself can take around 2 hours. But the activate button will not work for anybody that has not had the email , because if that hasn't been sent the fix has not been applied to their account. Backed by the power of BT, this superb deal means you pay nothing until month four, and then £31. A. Stay safe online. As advised - it may take 24 hours for it to go through. Available with M50 broadband or faster. 8Mbps), based on Ofcom UK Home Broadband Performance Interactive report (here - pg 3). You can call your father about it to check if he did some changes on your account since you mentioned that you are on a joint account. Adjust the settings according to the level of protection you want. Once you’ve picked your service, Sky will confirm your activation date. Unlike BT and Sky, Virgin Media runs on its own cable network. Compatible with Hub 3 and above. £29. Both your fibre cable and Wi-Fi router will be plugged into this. Now go to Advanced Settings > Wireless > Security > Add a 2 to the. Further exclusions & legal stuff apply. Also take a look at: how to get best WiFi signal Or, you can follow our help guide for more advice on setting up your Virgin Media broadband. They told me that was ok and then took my payment details. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. QuickStart, set up and connections. In some cases, you may be asked to pay a security deposit to get service re-connected following non-payment. Up to 3 WiFi Pods if needed. Flexible call plans to stay connected with your loved ones. Standard broadband - 12 or 18 month contract: Pay a £5 broadband activation fee and choose a free wireless router. Not available to customers who have had Virgin Media Broadband contracts in the past 12 months. BT will inform you of the estimated time it will take for installation once you place an order and agree on a date for the broadband service to be installed. 99 per month and for it to be added to my account without my permission or knowledge is in my view fraudulent. Reset Hub password. then it will only take about 10 minutes - 1 or 2 hours, depending if everything stays the same or not. C. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Long story short. When your household is with both Virgin Media and O2, you’ll get supercharged speeds, data and WiFi. £8p/m extra or included with Gig1 or Volt. 2. 291. You'll just need to pay a one-off activation fee of £35. There are posts in the V6 and Manage Your Account forums from other customers that are still waiting. Sometimes you may notice that the monthly price for your services has changed. To understand why this may have happened. You'll see this icon when we think it'd be helpful for you to pause the video. Having a landline phone will likely require a connection charge of £20. Virgin Media failed to carry out installations on numerous occasions in my new flat after I moved home. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. Moving home, bekommt broadband inaugurated on that first time or switching suppliers? Installation times depend on several factors, so like your chosen provider, determines them need a new phone limit ensconced, and where you live. Unique you've got your equipment home, her may need some aid setting she. Find out why speeds vary. Further exclusions & legal stuff apply. This latest future-proof WiFi. broadcasting a wireless signal. I was struggling financially and the broadband wasn't high on my list of priorities. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Excludes. I'm still on my previous channels and internet speed. 3. For Virgin TV 360 customers, if you are already a Disney+ Premium subscriber, simply log into the app on your Virgin TV box. Select ‘Customize your bundle’ then under. Day you make the switch*^ vs. 99 per month . Virgin Media O2 is today unmasking its new entertainment service, Stream from Virgin Media, offering customers a new way to bring together their favourite TV channels, video apps and streaming subscriptions all in one place and at great value, with a small plug and play. Set up a guest network. Ultimate Volt customers will be provided with Virgin Media's branded router, the Hub 4. If you. 18-months is standard for most broadband deals, but student broadband deals last 30-days or 12 months at a time. 5G will have limited indoor coverage to begin with. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The average increase is 4%, or £3. Wi-Free is enabled on all our modems by default. My first bill is higher than I was expecting? When your services are installed / activated you’re assigned a billing cycle in our system. Just press and hold the voice button and say “Netflix” to open the app. If you take a bundle with both Virgin Media and O2, you’ll have separate contracts and bills – one for Virgin Media, and another for O2. I'm still on my previous channels. g. You can still use your Virgin Media email address for 90 days after you switch. Account - Cable. Make sure you have your account number and area reference. Backed by the power of BT, this superb deal means you pay nothing until month four, and then £31. Get connected to the Virgin Mobile network. This hole will typically be up to 1cm in diameter and often positioned near your front door. 0 Kudos. It normally takes no longer than 7 days, however with it being a special promotion the changes will need. 56/year). Virgin Media broadband speed boost to the next available level (if you don’t take or already have the fastest Virgin Media speeds available to you in your. If speeds aren’t as good as they could be, try your Pod in different places. 1Gb. This Black Friday, you can enjoy three free months of superfast broadband with EE. Turn on and start the Box. on 11-02-2023 20:31. I ordered a speed upgrade last Thursday or Friday and still nothing as of today. Unlimited Virgin Media broadband is available without a landline,. with other minimum periods e. How much does it cost to add Sky Sports to Virgin Media Stream? You can add Sky Sports HD to Virgin Media Stream for £38. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Our longer 24-month contract broadband only deals may offer better value than the 18-month option,. Once you're with O2, you can contact customer services for both O2 and Virgin Mobile by dialing 202 from your mobile. Not available with other Virgin Media TV services. Broadband. Check out the do's and don'ts, in our Community FAQs. Get to know the 360 remote, simply checkout the below which explain what each button on the remote does. However, if your property has been connected to Virgin Media’s cable network at some point in the past three years, you could do a much quicker broadband setup with the Virgin Media self-install. How to use the Virgin TV 360 remote. Options. I received an email confirming the order saying it would take 3. Unique you've got your equipment home, her may need some aid setting she. Web Safe only works when you’re connected to your Virgin Broadband at home. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. Any other method normally. Virgin Media Set-up Fee: There’s an activation fee of £35. 83 per day if we don’t install your services on the promised day until installation’s completed. Just press and hold the voice button and say “Netflix” to open the app. The work itself will likely take less than. You can do this via the My Virgin Media app or the My O2 app. The long-awaited device gives customers a fuss-free way to access Virgin Media TV with. 18-months is standard for most broadband deals, but student broadband deals last 30-days or 12 months at a time. a broadband speed boost to the next available level (up to a max of 1Gbps) in your household with up to three WiFi Pods if needed. Keeping a balance in your Prepaid account makes sure that you: Always have the lowest by-the-minute calling rate. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 0/5. Next, wait for the SIM to connect to the Virgin Mobile network. Feel free to pause at other times, too! First, we need to get you activated. network. TV. If you want to save on fibre broadband, Virgin Media is giving you the chance to pay absolutely nothing for the first three months of M250 Fibre broadband – that's a saving of £97. Ends 16th November. If you see a blue screen asking for a password, ignore this page to go straight online – or if you want to manage your Back-up Hub’s settings, just pop in your. Our trusted partner Edenred will send you a Compliments Select voucher code to your email address within 28 days of your Virgin Media services being installed or activated. Virgin Media owns and operates its. Contract length: Up to 48 months for the. 2. Via the app section. Priority gives access to once-in-a-lifetime experiences, daily treats and exclusive access to the UK’s hottest events via the popular rewards app from O2. At Virgin Media, we created Web Safe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. Virgin implements annual price rises and your price will also rise at the end of your fixed term. Step 4. You can add Netflix as an optional additional service to your Virgin Media bill providing you’ve got an active Virgin Media broadband (Minimum 50 Mbps) subscription and you have either;. For more tips on how to keep your kids safe online, visit Internet Matters. Unfortunately that has been what I’ve been doing with no success. Reboot the VM Hub to see if the upgraded speed profile is available. For Virgin TV 360 customers, if you are already a Disney+ Premium subscriber, simply log into the app on your Virgin TV box. Hi @Louay . After that you're free to discontinue the service by giving us 30 days prior notice. We already have broadband and because we were not able to ask Virgin Media to contact TalkTalk, we now have to wait a whole month for TalkTalk to disconnect our line. The installation should take around an hour. Virgin Media Connect App: Take control of your bills, broadband and Wifi network the smart way, with Virgin Media’s brand new app. Connect to WiFi. Virgin Media engineer installation. Just to let you know, your O2. Don’t worry, your overall price will remain the same. You can also take our Children’s Online Safety Test, which will fill you in on what to look out for. Virgin Media O2 has today refreshed its top packages, the Ultimate Volt bundle and the Biggest TV bundle, to. For example, you pay in September for October’s services. Overall, the Virgin Media WiFi Hub router is one of the best routers offered by broadband providers as part of the package. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. Virgin Media Set-up Fee: There’s an activation fee of £35. On 7 September my o2 said my Volt had been activated on my mobile phone account and to wait up to 7 days for the rest of my package to update. 3. You'll see this icon when we think it'd be helpful for you to pause the video. Virgin Media broadband speed boost to the next available level (if you don’t take or already have the fastest Virgin Media speeds available to you in your. Virgin Media wouldn't confirm the smallest and largest increase customers face, but said 99. 2. You could get up to £200 paid off.